Privacy policy.

TrueMwire Privacy Policy

TrueMwire, planned and managed by true.m.medical Corp. (the Company), establishes this Privacy Policy (the Policy) for the handling of users’ personal information in the services provided on this website (the Services).

1. Personal information

“Personal information” means personal information under Japan’s Act on the Protection of Personal Information: information about a living individual that identifies a specific person through a name, date of birth, address, telephone number, contact details or other descriptions, and information that alone identifies a specific person, such as data on facial appearance, fingerprints, voiceprints or health insurance identification numbers (personal identification information).

2. Collection of personal information

When users register, the Company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number or driver’s licence number. The Company may also collect transaction records and payment information containing users’ personal information from its partners, including information providers, advertisers and advertising distribution partners (Partners).

3. Purposes of collection and use

The Company collects and uses personal information to: provide and operate its services; respond to users’ enquiries, including identity verification; email information on new features, updates, campaigns and other Company services; contact users as necessary about maintenance and important notices; identify users who breach the terms of use or attempt to use services for improper or unlawful purposes and refuse their use; allow users to view, change or delete their registration information and view their usage; bill for paid services; and fulfil purposes incidental to the above.

4. Changes to purposes of use

The Company will change a purpose of use only when the new purpose can reasonably be considered related to the original purpose. If a purpose changes, the Company will notify users by its prescribed method or publish the new purpose on this website.

5. Provision to third parties

The Company will not provide personal information to third parties without prior user consent, except as allowed by Japan’s Act on the Protection of Personal Information or other laws, or in the following cases: when necessary to protect life, body or property and obtaining consent is difficult; when particularly necessary to improve public health or promote the sound development of children and obtaining consent is difficult; when cooperation is necessary for a national authority, local authority or their delegate to carry out legally prescribed duties and obtaining consent could impede those duties; or when the following have been announced or made public in advance and notified to Japan’s Personal Information Protection Commission: that third-party provision is included in the purpose of use, the data items provided, the means or method of provision, that provision will stop at the person’s request, and the method for receiving such requests.

Recipients are not considered third parties when: all or part of information handling is entrusted within the scope necessary to achieve the purpose of use; information is provided in connection with a merger or other business succession; or information is jointly used with specified parties after the individual has been notified, or the information has been made readily accessible, of the joint use, the information items involved, the scope of joint users, their purposes of use and the name of the person or entity responsible for managing the information.

6. Disclosure

When an individual requests disclosure of personal information, the Company will respond appropriately and promptly under Japan’s Act on the Protection of Personal Information. It may withhold all or part if disclosure could harm the life, body, property or other rights and interests of the individual or a third party; seriously impede the proper conduct of the Company’s business; or violate another law. If disclosure is refused, the Company will notify the individual without delay. In principle, information other than personal information, such as history and characteristic information, will not be disclosed.

7. Correction and deletion

If personal information held by the Company is incorrect, users may request its correction, addition or deletion (Corrections) through the Company’s prescribed procedures. If the Company determines that the request should be met, it will make Corrections without delay. It will notify the user without delay when Corrections are made or when it decides not to make them.

8. Suspension of use and erasure

If an individual requests suspension of use or erasure (Suspension) because personal information is being handled beyond its stated purpose or was obtained improperly, the Company will promptly conduct the necessary investigation. If the findings establish that the request should be met, it will carry out Suspension without delay. It will promptly notify the user when it has done so or decided not to do so. If Suspension entails substantial cost or is otherwise difficult, and alternative measures can protect the user’s rights and interests, the Company will take those alternative measures.

9. Changes to this Policy

Unless otherwise provided by law or this Policy, its contents may be changed without notice to users. Unless the Company specifies otherwise, changes take effect when the revised Policy is posted on this website.

10. Contact

For enquiries about this Policy, please contact: TrueMwire Planning Department, true.m.medical Corp. — TrueMwire Privacy Center (privacycenter@truemwire.com).